RMA Procedure Change

The primary vendor that I use to process most of my orders is changing how I can request a replacement for a defective toner.  Currently, this vendor only requires a code number from the toner, example #032.  See the illustration below:


If you have had a defective toner, I have always ask for a code on the toner.  Effective October 1, 2019, my primary vendor will require the code as illustrated below highlighted in yellow:


I know this will be difficult sometimes for you to read all the numbers, dashes, and letters however this will be the new procedure. 

A new possibility will be to email me a picture of the code as shown above.  So many have a phone that will snap a picture to email or text to someone.

Please be assured that I will with you to correct the problem as quickly and easy as possible.

Add Comment